Orders & Refunds

Amount has been deducted from bank/card but repayment is showing as failed/in progress (more than 7 days)

Please get in touch with your bank to get the status of the refund.

Please note, banks generally take 7- 10 days for CC/DC/NB and 15 days ( Excluding Saturdays, Sundays and Bank Holidays) for a UPI transaction to refund this amount in your source account.

How to repay the outstanding/due amount?

There are multiple ways by which you can repay your outstanding or due amounts:

1. On the website – Select the ‘Pay Bill’ tab available on the home page www.lazypay.in . Enter your registered details and OTP received. Click on Pay Now.
2. From email/SMS – We regularly send you email & SMS notifications for repaying your dues, you can click on the “Pay Now” button in the email or click on the link in the SMS message. (Tip: you can save the link from your SMS for future repayments as well)
3. On the mobile app – Download our Citrus- LazyPay App from Play Store or the Citrus-LazyPay App from App store. Click on the LazyPay tab available at the bottom, click on the ‘Pay Now’ button.

Received incorrect cashback for an offer

Please check terms and condition of the offer and check if you were eligible for the cashback on that offer.

If you are eligible for the cashback or received incorrect cashback, we would need your more detail. Please write to us on our need help page and we will try to resolve your query quickly.

I am waiting for refund from the merchant. When will I receive it?

If the merchant has processed your refund, it will reflect immediately in your transaction history.

Where can I see my refund status?

Refund transactions are visible in your transaction history. Please follow the following process to view your transaction history:

In the mobile app, your transactions are visible in the LazyPay tab. You will need to scroll down to see your transactions. You can tap on “Show All” to see all your past transactions

In the website, after you login on www.lazypay.in, your transactions are displayed below your outstanding and due amounts

Repayment of outstanding amount has failed at LazyPay but my account has been debited?

Don’t worry! Your amount will be reversed to your source account.
Banks generally take 7- 10 days for CC/DC/NB  and 15 days ( Excluding Saturdays, Sundays and Bank Holidays) for a UPI transaction to refund this amount in your source account. 

How do I cancel my order?

LazyPay is just a payment mode provided to the customers and does not guarantee delivery of goods or services. For queries regarding service/refund/order cancellation, please contact the merchant.

I placed an order using LazyPay, when will I receive the order?

LazyPay is just a payment mode provided to the customers and does not guarantee delivery of goods or services. For queries regarding service/refund/order cancellation, you must contact the merchant.

I am waiting for refund from the merchant. When will I receive it?

Please contact the merchant for any query related to refund. Please note that we are just a payment service provider.

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